Context sensitive helps that immediately show content relevant to the screen the user is seeing. Indexed, searchable output. Interactive multimedia if required. Feedback and real-time updates alongside the application release cycle. Single sourcing between the online content and printed manuals.
Determine the course units required. Analyse the required training times, prerequisites and prior knowledge required. Supply the classroom materials to make the course run smoothly and give the trainees the maximum bang for their buck.
Manage and structure content to maximise reuse and minimise maintenance and updates. Enable quick and easy publishing to cross-browser compliant markup.
Training manuals. Powerpoints. Courseware.
Get end-users ready to hit the ground running. Ensure consistent processes are followed, and all key knowledge is indexed and ready for training as and when required.
Determine the tools required to create and manage your content. Specify and create templates for print and online content. Identify key documentation processes and stakeholders. Define (and refine!) processes and delivery to include documentation. Ensure quality systems include document management.